Letter Builder
Free
Answer a few questions and get a firm, polite letter to your builder in your own name, to copy, download or print. Nothing is sent to us.
Write my letterTrouble with your builder?
Unfinished work, bad work, or a bill that keeps growing? You can sort this out yourself, and you do not have to do it alone. Write a proper letter in minutes, get a builder’s honest view of what the work is really worth, and follow clear steps if it has to go to court.
- Everything goes out in your name
- Fixed prices, no percentage
- England and Wales
Three ways we help
- 1
Write the letter.
Answer a few questions and get a clear, firm letter to your builder in your own name. Free.
Write my letter - 2
Know your figure.
Send us photos, the quote and what you paid. Our team of experienced builders tells you where you stand and what the work is worth. From £19.77.
Get a First Look - 3
Take the next step.
If the builder will not put it right, follow our plain guide to making a claim yourself. Free to read.
Read the court steps
Why do it yourself?
For most building jobs, paying someone to fight for you costs more than the argument is worth. The small claims route is built for people without a lawyer. What most people lack is two things: a fair figure they can prove, and a clear order of steps. That is what we give you. Everything goes out in your name, so you stay in control.
Prices
Start free. Pay only for the step you ask for, and see its price first.
Court Steps guide
Free
A plain step-by-step guide to making a money claim yourself, in the order to do things.
Read the guideStart here
Builder Trouble First Look
£19.77
A written view within 72 hours, from your photos, quote and payments: what looks wrong, roughly what the work is worth, and your next steps.
Get a First LookFair Value and Defects Schedule
from £97.77
An item-by-item value of the work done, the defects with photos, the cost to put them right, and the figure overpaid or fairly owed. Written for you to attach to your own letter or court claim. Worked out from your photos, videos and paperwork, with a video call if we need to see more. Your £19.77 comes off it within 14 days.
Start with a First LookYour Letter Pack
from £47.77
We draft the letter for your case using your Schedule figures, plus draft replies to the builder’s first two answers within 30 days. You send everything in your own name.
Start with a First LookCourt Steps Pack
from £67.77
A checklist for your case: the figure to claim and how it is made up, the evidence to gather, which official service to use, and what to expect. You fill in and send every form yourself.
Start with a First LookSteps after the First Look are quoted by email, so you see the fixed price before you pay.
Straight answers
Do you contact my builder?
No. You send every letter yourself, in your own name. We help you get the words and the figures right.
Are you solicitors?
No. We are builders. We tell you what building work is worth and what is wrong with it, and we explain the steps in plain English. We do not give legal advice and we do not act for you.
Will you take my case to court?
No. We show you how to do it yourself, and you fill in and send everything. If your case is large or complicated we will tell you to see a solicitor.
Can you promise I will get my money back?
No, and nobody honestly can. A fair, itemised figure and a clear letter are what settle most disputes.
I have had court papers or a deadline.
See a solicitor or Citizens Advice today. Court deadlines are strict.
I paid by credit card or finance.
Your card or finance provider may share responsibility, and asking them is free. You do that yourself.
Do you take a percentage?
No. Small fixed prices you see before you pay.
Is there a refund?
We start as soon as you pay, so once your answer has been sent the fee is not refunded. Your legal rights are not affected.
Are there free options?
Yes: Citizens Advice, your builder’s trade body if they have one, and your card provider. Our letter builder and court guide are free too.
Who is behind this?
A team of builders who price and check building work every day. Company details are at the bottom of the page.
Builder Trouble gives building and cost opinions and plain guides to help you deal with your own dispute. It is not legal advice and we do not act for you, contact your builder, or start or run court claims. We do not deal with injury claims, insurance claims or claims against card and finance providers. We cannot promise any result. Legal time limits apply, so do not delay getting legal advice if you may need it. England and Wales only.